We reserve the right to limit the quantity of products we supply. We also reserve the right to alter the terms or duration of any special offers or sale promotions. While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item. In these instances your item will be canceled and you will be notified by a member of our customer service team. Items in your shopping basket are not reserved and may be purchased by other customers.
Our goal is to deliver your purchase as quickly as possible. All orders within the domestic US will be shipped on business days (Monday through Friday, excluding holidays). All orders have a processing time of one to two business days if the merchandise is in stock. Orders will be shipped the next business day if order is placed by 1pm EST. Orders placed after 1pm EST may take up to two business days for order processing. The exact shipping cost for your order will be added and displayed at checkout.
Returns & Exchanges
Raffi Online accepts online returns of non-sale, unworn/unwashed merchandise with original tags attached within 30 days of your order receipt. All products must be returned in its original packaging and with all related accessories included. Items in gift sets may not be separated and must be returned complete in its original packaging. All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. Please note, original shipping fees are non-refundable.
For more information, please contact our customer service department.
All Sale Merchandise is Final Sale.
No returns or exchanges. Previous purchases are not eligible for discount. Sale items are ineligible for price adjustments.
Products purchased from Raffi Online online arrive suitable for gift giving in Raffi Online packaging. A gift message is optional upon checkout.
*Please note that we DO NOT ship to PO Boxes, all orders are shipped UPS and cannot be delivered to a PO Box address.
Once an order has been placed on our website we are unable to modify or cancel the order for any reason. Please refer to our return policy and return your purchase once you have received your order if you wish to return or exchange an item.
All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.
PRICING AND PAYMENT OPTIONS
All prices displayed on our website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will consider the order canceled. Raffi Online accepts the following forms of payment for online purchases:
American Express, MasterCard, Visa
The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.
Raffi Online does not currently charge sales tax for items being delivered to any U.S. state with the exception of New York and California where customers are subject to their respective sales tax.
By purchasing goods from Raffi Online, you agree that the offer and sale of those goods takes place in, and will be governed exclusively by the laws of, the State of New York. You also agree that any legal or equitable claim against Raffi Online. arising from or related to your purchase must be brought in the city, state or federal courts located in New York County, New York and California and you consent to the exclusive jurisdiction and venue in such courts.
You may choose to receive our periodic newsletter to learn about new merchandise, trends, promotions, sales and discounts. You do not have to register with raffionline.com to receive these email notifications. You may opt out of this subscriber list at any time by clicking unsubscribe at the footer of your email notification.
FORGOT YOUR PASSWORD
Should you create an account on raffionline.com and then subsequently forget your password, we will email you a new one. Please log in to your account and click on "FORGOT YOUR PASSWORD?". You will then be prompted to set up a new password.
For additional assistance concerning our online store or your online purchase, please contact us via email at firstname.lastname@example.org.