You should love what you wear!

Raffi offers returns on full-price merchandise that has not been worn, altered or washed with the original tags attached. Full-priced items may be returned for full refund to the original method of payment. We only accept even exchanges.

Merchandise must be returned within 14 days. Once we have received your package, your refund will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

• Damaged merchandise or merchandise returned without the original tag may not qualify for a refund.
• Please note we are unable to accept any returns or exchanges for purchases made from a retail store.
• There will be a $8.00 restocking fee for items returned for refund.
• Raffi reserves the right to deny any return if the merchandise returned does not comply with our Returns policy.
• Items purchased on sale that are marked FINAL SALE are not eligible for return or exchange. No exceptions.
• Please make sure you order your correct size. It is not our responsibility to confirm your size order.
• Bundle Return Policy: Bundle savings apply when all 3 pieces are kept. If you return 1 or 2 pieces, the remaining item(s) will be charged at the regular individual price, and your refund will be adjusted accordingly.

*SALE ITEMS THAT ARE MARKED FINAL SALE ARE NOT ELIGIBLE FOR RETURN OR EXCHANGES*

Please note that we can only process returns of items purchased directly from our website, www.raffionline.com. All returned items must have original tags attached and must not be worn or washed. For purchases made through other online or brick-and-mortar retailers, please contact the original retailer for assistance.

EXCHANGES

We currently offer the ability to exchange for the same style in a new size/color, free of charge. All items must have tags attached and be in good condition. Worn or washed items will not be accepted. Your “new” Exchange order is only placed once we receive the returned item. We recommend doing so as soon as possible to ensure the item does not sell out.

LOST OR STOLEN PACKAGES

Please note that we cannot be responsible for packages that are lost or stolen after leaving our facility. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery.